Unified Home Remodeling

Follow These Vital Steps And Find The Right Water Damage Restoration Company


When disaster strikes in the form of a burst pipe, a devastating flood, or any water-related calamity, the urgency to mitigate damage is paramount. This is where a reputable water damage restoration company proves invaluable. But, with a myriad of restoration organizations vying for your attention, how do you discern the firm that will restore your property to pre-damage conditions? This guide lays out key steps in the selection process, ensuring that you choose a company that can provide both immediate relief and lasting restoration.

1. Assess the Emergency Response Availability

The first and perhaps most critical step is confirming the emergency response availability of the restoration companies on your list. Emergencies wait for no one, and water damage escalates rapidly. You need a company that can dispatch a team to your location at a moment’s notice. To verify this, look for clear indications of 24/7 service on their website and inquire about response times. Question their capacity to manage sudden influxes of calls and ensure that they have the necessary resources to respond promptly.

2. Verify Industry Certification and Compliance

Water damage restoration is an industry that demands expertise and vigilance when it comes to safety and compliance. Ensure that the companies are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) or other reputable governing bodies. Certification signifies adherence to industry standards, an understanding of best practices, and ongoing training for staff.

3. Review Services and Equipment

The breadth and depth of services offered by a restoration company are indicative of their capability. Beyond water extraction and drying, a comprehensive list of services including mold remediation, structural repairs, and content restoration is a positive sign. Equally important is the state of their equipment. Restoration often requires advanced tools for moisture detection, sanitization, and dehumidification. A company with well-maintained and a variety of such equipment ensures a thorough restoration process.

4. Assess the Reputation

Reputation is the true litmus test for a restoration company. Seek reviews and testimonials from previous clients to understand their experience with the company. Online platforms like Google Reviews and Yelp can provide valuable insight but don’t discount word-of-mouth recommendations. Additionally, check the company’s track record with the Better Business Bureau to gain more credibility and to see if there are any unresolved complaints.

5. Understand the Crew’s Expertise

The technicians who will be working on your property are the backbone of the company’s service. Inquire about their training and experience. Are they specialized in specific types of water damage, such as clean water from a burst freshwater pipe, graywater from appliances, or black water from sewage? You can usually find more information about the staff and the services they provide on the company’s website. Companies with a team that includes individuals experienced in a variety of damage scenarios have the versatility to handle any situation with expertise.

6. Evaluate Communication and Transparency

Transparency in the restoration process from assessment to completion is crucial. A reputable company should be able to explain their step-by-step plan for your specific situation. Additionally, they should be clear about costs and potential insurance coverage. Effective communication should also be a priority, evident from the start in the response time to your initial inquiries and the clarity of information provided throughout the restoration process.

7. Obtain Multiple Quotes and Proposals

It’s wise to avoid the temptation of the first offer and instead, seek quotes and proposals from multiple companies. Compare the services, includeables, warranties, and pricing structures. Honest and thorough proposals indicate a company that values your business and is committed to providing fair and competitive pricing. Beware of vague estimates and pressure tactics to sign on the spot.

8. Confirm Insurance Navigation Assistance

Dealing with water damage often involves complex insurance claims. A restoration company that can provide assistance in navigating the claims process can alleviate a significant burden. Their familiarity with the requirements of different insurance companies and their ability to work directly with adjusters can streamline the process, ensuring that you receive the coverage you are entitled to.

9. Assess the Environmental Ethos

In this age of increased environmental awareness, the approach of a restoration company to sustainability matters. Ask about their disposal practices, use of eco-friendly products, and efforts to reduce their carbon footprint. Companies with a strong environmental ethos are not only conscientious but may also provide better health and safety outcomes for you and your family.

10. Understand Aftercare Support

Water damage restoration does not conclude with a dried-out and sanitized property. Aftercare, such as follow-up inspections and tips for preventing future damage, is an aspect that truly distinguishes outstanding companies. Inquire about the company’s aftercare support and how.


By diligently following these steps, you turn the process of selecting a water damage restoration company from a daunting task into an informed and empowering decision. Your home and personal well-being deserve the best, and with a solid process and a bit of research, the right company is within reach. Remember, the swiftness and thoroughness of the restoration response can greatly influence the extent of the damage, so it’s best to have a plan in place before water strikes.

Request A FREE Estimate

    Scroll to Top